Lux Queen Zone

Q: CAN I MODIFY MY ORDER?

A: IF YOUR ORDER HAS ALREADY SHIPPED WE ARE UNABLE TO MODIFY YOUR ORDER. IF YOUR ORDER HASN’T SHIPPED PLEASE EMAIL luxqueenzone@gmail.com ASAP.
 IF WE ARE ABLE TO GET IT ON TIME WE WOULD BE HAPPY TO HELP. PLEASE INCLUDE YOUR ORDER NUMBER AND THE MODIFICATION YOU WOULD LIKE TO MAKE. 

Q: HOW DO I KNOW WHICH SIZE TO CHOOSE?

A: FOR OPTIMAL SIZING PLEASE REFER TO OUR PRODUCT PICTURES. WE INCLUDE PICTURES OF EACH SUIT IN EVERY SIZE. REMEMBER DIFFERENT SUITS ARE MADE FOR DIFFERENT BODY TYPES, SO THE FIT WILL VARY BY
SUIT. AS A GENERAL RULE A MAJORITY OF OUR SUITS RUN SMALL. IF YOU ARE UNSURE
ABOUT YOUR SIZE, PLEASE ASK. WE WANT TO MAKE SURE YOU GET THE RIGHT SIZE.

Q: WHAT KIND OF PAYMENT METHODS DO YOU
ACCEPT?

A: WE ACCEPT ALL MAJOR CREDIT CARDS VISA, AMERICAN EXPRESS, DISCOVER, DINERS CLUB, JCB, MASTERCARD. WE ALSO ACCEPT
PAYPAL.

Q: IS MY PRIVACY AND PERSONAL INFORMATION SECURE ON YOUR SITE?

A: SHOPPING ON OUR SITE IS SAFE AND SECURE.
PLEASE REVIEW THE FULL DETAILS ON HOW WE PROTECT YOUR PRIVACY AND PERSONAL
INFORMATION BY VISITING OUR PRIVACY PAGE.

Q: HOW DO I CHECK ON THE STATUS OF MY
ORDER?

A: YOU WILL RECEIVE AN EMAIL CONFIRMATION TO THE EMAIL YOU HAVE PROVIDED US AT CHECKOUT, WITHIN 30 MINUTES OF PLACING YOUR ORDER. WHEN YOUR ORDER SHIPS OUT FOR FINAL DELIVERY YOU WILL ADDITIONALLY RECEIVE A SHIPMENT CONFIRMATION EMAIL.

FOLLOWING ARE THE TERMS AND CONDITIONS THAT CONSTITUTE OUR SHIPPING POLICY.

DOMESTIC SHIPPING POLICY SHIPMENT PROCESSING TIME

ALL ORDERS ARE PROCESSED WITHIN 2-3 BUSINESS DAYS. ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR HOLIDAYS.

IF WE ARE EXPERIENCING A HIGH VOLUME OF
ORDERS, SHIPMENTS MAY BE DELAYED BY A FEW DAYS. PLEASE ALLOW ADDITIONAL DAYS IN
TRANSIT FOR DELIVERY. IF THERE WILL BE A SIGNIFICANT DELAY IN SHIPMENT OF YOUR
ORDER, WE WILL CONTACT YOU VIA EMAIL OR TELEPHONE.

SHIPPING RATES AND DELIVERY ESTIMATES

SHIPPING CHARGES FOR YOUR ORDER WILL BE
CALCULATED AND DISPLAYED AT CHECKOUT.

SHIPMENT METHOD

ESTIMATED DELIVERY TIME

SHIPMENT COST

UNITED STATES

2-4 BUSINESS DAYS

Free

CANDA, UK, AUSTRALIA

1-2 WEEKS

Free

GLOBAL SHIPPING

1-2 WEEKS

Free

* OVERNIGHT DELIVERY IS ONLY AVAILABLE FOR
ORDERS WITH DELIVERY ADDRESSES WITHIN THE CONTINENTAL UNITED STATES.

DELIVERY DELAYS CAN OCCASIONALLY OCCUR.

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

LUXQUEENZONE.COM SHIPS TO ADDRESSES WITHIN
THE U.S., U.S. TERRITORIES, AND APO/FPO/DPO ADDRESSES.

SHIPMENT CONFIRMATION & ORDER TRACKING

YOU WILL RECEIVE A SHIPMENT CONFIRMATION
EMAIL ONCE YOUR ORDER HAS SHIPPED CONTAINING YOUR TRACKING NUMBER(S).       THE TRACKING NUMBER WILL BE ACTIVE
WITHIN 24 HOURS.

CUSTOMS, DUTIES AND TAXES

LUXQUEENZONE.COM IS  RESPONSIBLE FOR ANY CUSTOMS AND TAXES APPLIED
TO YOUR ORDER.       ALL FEES IMPOSED
DURING OR AFTER SHIPPING ARE THE RESPONSIBILITY OF THE CUSTOMER (TARIFFS,
TAXES, ETC.).

DAMAGES

LUXQUEENZONE.COM IS NOT LIABLE FOR ANY
PRODUCTS DAMAGED OR LOST DURING SHIPPING.      
IF YOU RECEIVED YOUR ORDER DAMAGED, PLEASE CONTACT THE SHIPMENT CARRIER
TO FILE A CLAIM.

PLEASE SAVE ALL PACKAGING MATERIALS AND
DAMAGED GOODS BEFORE FILING A CLAIM.

WE CURRENTLY SHIP GLOBALLY.  CHECK THE SHIPPING POLICY ABOVE FOR PRICES AND SHIPPING TIMES.

CLOTHING DOES NOT OFFER RETURNS DUE TO SANITARY DANGERS.ALTHOUGH WE DO NOT OFFER RETURNS, WE DO OFFER A SPECIAL EXCHANGE PROGRAM. IF YOU WOULD LIKE TO EXCHANGE A PRODUCT PLEASE EMAIL 

Q: I THINK MY PACKAGE WAS LOST OR
STOLEN, WHAT DO I DO NOW? A: LUXQUEENZONE CLOTHING IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CARRIER WILL GENERALLY DETERMINE IF YOUR ORDER CAN BE LEFT IN A SAFE SECURE PLACE AT YOUR DELIVERY ADDRESS. UNDER
THE CIRCUMSTANCE THAT THE CUSTOMER ADS AN INCORRECT ADDRESS ON THEIR ORDER AND
IT IS RETURNED TO THE WAREHOUSE.    
THERE IS A $7 SHIPPING FEE

PLEASE NOTE: WE FOLLOW THE SHIPPING INFORMATION ENTERED BY THE
CUSTOMER AFTER THEY PLACED AN ORDER. WE ARE NOT HELD RESPONSIBLE FOR
ANY ORDER THAT IS RETURNED TO THE WAREHOUSE DUE TO AN INCORRECT ADDRESS.=